Privacy Notice

Introduction

Clear Privacy Ltd t/a Clear Privacy is a limited liability company incorporated in England Wales with registration number 15614368 and Data Controller registration number of C1607910.

This Privacy Notice explains who we are, how we collect, share and use your personal information, and how you can exercise your privacy rights.

Throughout this Privacy Notice, we will refer to Clear Privacy Ltd as “Clear Privacy”, “We”, “Our” or “Us”.

If you have any questions regarding this notice please contact our Data Protection Officer:

By email: contact@clearprivacy.co

By Post: Data Protection Officer, Clear Privacy, 124 City Road, London, United Kingdom, EC1V 2NX

Clear Privacy may collect data from you...

When you do the following:

  • Visit our website

  • Book a consultation meeting

  • Fill in an online contact form

  • Register to receive our email newsletter

  • Request, purchase and use a service from us, 

  • Reach out to us via phone calls, chat, email, web forms, social media and other methods of communication

  • Attend our events

Clear Privacy may collect data from others…

On occasion from third parties such as:

  • Referrers,

  • Business partners

  • Advertisers

Clear Privacy may collect the following data types:

Identity data, for example first and last name

  • Contact data, for example email address

  • Insight data, for example feedback from surveys

  • Technical data, for example IP address

  • Transactional data, for example account number

Third Party Services:

Where our website has links to and from other websites or platforms, these operate independent of us and therefore operate with their own terms and conditions and policies. We are not responsible for the content shared on third party websites or are we responsible for the privacy or broader practices on these sites.

Clear Privacy data usage:

Processing personal data lawfully requires us to rely on a valid legal basis as outlined in data protection law. These are:

  • Contractual obligation

  • Legal obligation

  • Consent - You have the right to withdraw your consent at any time

  • Legitimate Interest - You have the right to object 

Clear privacy uses your personal information for the following purposes:

Types of Data

Purpose

  • Identity

  • Contact

To respond to queries sent to us

  • Identity

  • Contact

  • Technical

  • Transactional

To provide you with a service

  • Identity

  • Contact

  • Technical

To protect and maintain our business and website, for example solving problems, testing and system care

  • Identity

  • Technical

  • Insight

To optimise our user experience, website, services and marketing using data analytics

  • Identity

  • Contact

  • Insight

To handle our relationship with you, including:

  • Informing you about important updates to the website and new services

  • Customising what you hear from us based on your preferences

Clear Privacy data sharing:

We share your personal information when needed to:

  • Our service providers

  • Regulatory and tax authorities and the government 

  • prosecuting authorities and courts, and/or other relevant third parties connected with legal proceedings or claims;

  • fraud prevention and/or law enforcement agencies; and

  • third parties where we are required to do so by law.

Clear Privacy sharing data outside the UK & Europe:

We may transfer your personal data outside the UK & Europe to trusted service providers and other third parties when necessary. When we do this we ensure appropriate safeguards are in place and require our service providers to provide suitable protection with your data. There may be situations where Clear Privacy does not have control over the terms in which personal data is shared when we are required to disclose data by law.

Clear Privacy data retention:

Personal data is retained for as long as necessary for the purposes described within this privacy notice. In addition to meeting legal or regulatory obligations we retain your personal data as long as legally required.

Clear Privacy Profiling & Automated Decision Making:

Your personal data is not used for profiling, nor do we use any automated systems to make decisions which may have any legal or significant effect with you.

Your Data Subject Rights:

You have certain rights shown below that relate to the personal information which we hold about you.

Your right to be informed

Clear Privacy is obligated to be Clear and transparent about our processing activities with your personal data. 

Your right to withdraw your consent

You may withdraw your consent at any time, where you have given us consent to use your data.

Your right to access

You may ask for a copy of the data that we hold about you. 

Your right to rectification

You may ask us to amend data that is incorrect or data that is not complete.

Your right to erasure 

You may ask us to delete the data we have about you. 

Your right to restrict processing

You may ask us to stop processing the data we have about you. 

Your right to data portability

You may ask to share your data with another party when we use it because you have given us consent or when your data is used for the performance of a contract, and sharing your data does not affect the rights of others.

Your right to object

You may object to our use of your data, when we use it based on our legitimate interests or those of a third party. If this happens, we will not use your data, unless we can show legitimate reasons and an overriding interest for its use, or for the exercise or defence of legal claims.

Please note when exercising the above rights, these may be subject to certain exceptions and limitations, for example if there is an ongoing legal matter with an individual we will not be able to fulfill an erasure request for this individual. Depending on the type of request, we may require a form of identity confirmation before we are able to proceed with your request. You may exercise these rights at any time by contacting us at the details at the bottom of our Privacy Notice.

Making a Complaint:

If you have any concerns regarding how we have handled your personal data or believe Clear Privacy has fallen short of providing excellent service, you may raise a complaint directly with us by contacting us by the details provided below:

By email: contact@clearprivacy.co

By post: Data Protection Officer, Clear Privacy, 124 City Road, London, United Kingdom, EC1V 2NX

If you feel your complaint hasn’t been resolved to your satisfaction, you can raise it with the UK Information Commissioner’s Office. Their contact details are on their website: www.ico.org.uk.